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Terrible Smart & Smartbro Mobile Data Connections

It all started when I bought a Globe sim prepaid card. I loaded my tablet with 1-month worth of internet connection. (I loaded it with 1000 pesos worth of load then texted in caps SUPERSURF 999 sent it to 8888. Then you’ll receive a verification text of your 1-month prepaid subscription.) I had a steady internet connection, albeit a slow one. I found out that the area where I lived had a weak Globe connection. I can only get a semi-decent connection of H+ when my device is placed in my living room and barely a E and a one bar signal when in the bedroom.

When my 1-month of promo mobile data connection was up. I decided to switch to a Smart mobile sim card and again I loaded my Smart sim with a 1-month promo subscription like with what I did to my Globe. The signal was fine and everything.  I could even get a 3g and H+ signal in the bedroom. Unfortunately, those signals just didn’t reflect their actual performance and they were extremely erratic. How erratic? It’s like having a 3g signal reflected on the device and a “no internet connection”  reflected on a page you are trying to open. Anyway, half-way through my 1 month subscription, I couldn’t get a mobile data signal. I tried restarting my device, turning my mobile data off and on at intervals and even trying my sim to other devices. Still I got nothing. So I called the Smart toll free number about out it and they promised to get back to me within 24 hours. And even before the 24 hours was up, I got my mobile data signal back. And even with the snail-like and erratic signal, I stuck it out with Smart. It’s not like I can do anything about it since I am still subscribed for  a couple of weeks to Smart. And then less than a week after I got my mobile data back on track, I experienced again the same problem. I called Smart and they gave me a report reference number and promised to get back to me again after 24 hours. I waited for a day. And waited for another day. No mobile data. No feedback from Smart. I called Smart again and got their standard answer of waiting for 24 hours then gave me a new report reference number for my call. I waited for another 24 hours. So it was after three days that I realized my complaint wasn’t getting anywhere.

Then I caught myself thinking.  What if my Smart sim wasn’t working because I used it for internet and not for mobile calls. What if I should  buy their Smartbro. Their Smartbro is being marketed mainly for internet, right?  I should try the Smartbro. And so I did. Stupid me bought a new sim and loaded another 1000 pesos worth of load for my tablet and registered my load for a monthly internet promo again. I know I should have tried loading per day or per week but I honestly thought I could save money with a whole month subscription for 995 pesos compared to a 50-peso daily internet subscription or 300 pesos weekly. So I loaded my Smartbro for 30 days and like with my Smart, have signals as high as 3g but slow to nonexistent internet connections. I tried going to places where Smart boasts high 4g and LTE connections like La Paz here in Iloilo. Nada. Nothing. My mobile data shows connection of 3g(since my tablet is not 4g or LTE compatible), and should have had a decent internet connection. But no, I got zero connection. Thirteen days of unlimited internet connection down the drain.  I was robbed. Me, a regular, a mere nobody was screwed over by the biggest telecommunications in the Philippines. Again. And I know I would be wasting my time calling their helpline since I ‘ve already done that and nothing to show for it. Why would a telecommunication giant  listen to a single unknown and uninfluential customer right? I would be wasting my breath. Had in fact wasted my breath enough already.

So that is why today, I will be switching again to Globe. I may not get a strong signal from where I live but at least it is steady. At least it is honest with its signal. At least it doesn’t say 3g when the connection is close to nonexistent.

You might wonder why I don’t have a broadband connection at home when clearly I can afford one since what I pay for a monthly subscription of mobile data connection costs more or less the same with that of a broadband. I actually had a PLDT broadband connection but it got broken and reported it to PLDT, called and reported like 5x on ther helplines, visited their branch 3x but they didn’t act on it until my contract with them expired. On hindsight I should have known that Smart would screw me over. PLDT and Smart are sister companies so why should I expect the latter would be any better, right?

Postscript:
Do forgive me for my use of LTE, 4g, 3g, H, and E reference. I do not know their actual names or what they stand for. I only know of them to pertain kinds of internet speed based from what is reflected on my device and from what I see in ads. 🙂

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